Webinar - Social Fitness – Skills to Improve Community Relations for the Volunteer Firefighter
The public appreciates good customer service when dealing with an organization, and the same is true for your volunteer fire department. While performing skillfully during calls is the trademark of competent firefighters, the public may judge you on other things, such as how you acted during a call and how they were treated. Join Tom Merrill for this free webinar to sharpen your social fitness skills and improve your department’s customer service reputation. In a field where many situations are out of your control, learn more about what is in your direct control – a caring attitude, timely responses, and true empathy.
Tom Merrill is a 37-year fire department veteran and serves with the Snyder Fire Department, which is located in Amherst, New York (first ring suburb of the City of Buffalo). He served 26 years as a department officer including 15 years in the chief officer ranks. He was chief of department from 2007-2012 and currently serves as a Fire Commissioner for the Snyder Fire District. Tom has conducted various fire service presentations throughout the country including FDIC, The National Volunteer Fire Council Training Summit, VCOS and many other national, state and regional conferences. His popular presentation "The Professional Volunteer Fire Department" is based on the series of articles he has written for Fire Engineering regarding developing and maintaining a professional reputation in the volunteer fire service. In addition Tom delivers keynote addresses and other presentations focusing on leadership, officer development, engine company operations and fire service history, heritage and pride. Tom also hosts a regular podcast sponsored by Fire Engineering titled “The Professional Volunteer Fire Department” and he is employed full time as a fire dispatcher for the Town of Amherst Fire Alarm Office.