Leadership for the Fire & Emergency Services
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- Non-member - $24
- Member - Free!
Please note, this course is undergoing maintenance; users may experience technical difficulties. Updates should be complete by May 13.
This class is designed to give the participant an overview on leadership in the fire and emergency services as well as tips to help them succeed in leadership roles. Developing strong leadership in fire and emergency services begins with understanding personnel's unique challenges in these roles. This includes exploring key leadership principles and strategies that address decision-making under pressure and effective team management. Providing practical tools and actionable insights ensures leaders are prepared to navigate complex situations confidently.
Fostering a culture of continuous learning and adaptability is essential. Leaders should engage with tailored lessons that emphasize crisis leadership and real-world applications. By prioritizing these skills, fire and emergency services personnel can enhance their leadership capabilities and drive meaningful outcomes in their professional environments.
In this course, you will learn:
- How to recognize the differences between autocratic, democratic, and laissez-faire leadership styles and when to use each to lead your team in fire service situations effectively.
- How to set clear and realistic expectations for your team to improve accountability, enhance performance, and make your leadership role easier.
- How ethical leadership and emotional intelligence can strengthen team morale, improve relationships, and help retain firefighters in your department.
- How to assess your own leadership style, identify areas for improvement, and take actionable steps to become a leader your team respects and trusts.
Quentin Cash
Battalion Chief of Operations
City of Shelby
Chief Cash has been in the fire service since 1995 starting as a junior volunteer firefighter and currently serving as Assistant Chief of Training and Safety with the Cherryville Fire Department in Cherryville, NC. He began as a career firefighter with the City of Shelby, NC in 2005, where he currently holds the rank of Battalion Chief of Operations over C-Platoon since 2015.
Chief Cash holds a Master’s of Business Administration from Columbia Southern University, a Bachelor’s of Science in Political Science concentrating in Town, City, and County Management degree from Appalachian State University, and an Associate’s degree in Fire Protection Technology from Cleveland Community College.
He is a graduate of the North Carolina Association of Fire Chief’s Executive Development Program in October 2015. He received the NCSFA Firefighter of the Year in 2015, NCAFC Volunteer Officer of the Year in 2019, and he was awarded his Chief Fire Officer Designation by the Center for Public Safety Excellence in 2019. He currently serves on the Executive Board of the North Carolina State Firefighters’ Association.
Chief Cash currently serves on the Cleveland County United Way as a Board Member and on the Fund Distribution Panel, as well as serving as Co-Chair for the City of Shelby’s United Way Campaign. He is a volunteer with the Cherryville Little League program serving as a Board Member and Umpire Coordinator in the past. He is a member of First Baptist Church in Cherryville.
Chief Cash currently resides in Ranlo, NC with his lovely bride Erin. They enjoy traveling around the country and the Caribbean together.
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