
Roundtable Talk - Different Generations, One Mission: Making It Work in the Firehouse
-
Register
- Non-member - Free!
- Member - Free!
Today’s fire service teams include everyone from fresh-faced recruits to seasoned veterans – and that’s a good thing. But with different generations come different communication styles, work habits, and expectations. So how do you make it all run smoothly? Join the NVFC for this interactive webinar to explore how to build stronger, more cohesive crews by understanding and valuing the unique strengths each generation brings to the table. Whether you're a new firefighter, a long-time leader, or somewhere in between, you’ll walk away with practical tools to improve communication, boost team morale, and bridge generational gaps in the station and on the fireground. This down-to-earth conversation will include what it really takes to create a culture of respect, learning, and collaboration – no matter what year you joined the service or when you were born.

Walter Campbell
First Arriving
Walter A. Campbell is a highly skilled recruitment and retention strategist at First Arriving, known for his innovative ideas, strategies, and solutions that help organizations attract top candidates. As a retired US Air Force recruiter, he continues to be enthusiastic about recruiting techniques and focusing on ways organizations can create a more diverse workplace, address equity issues and foster inclusivity. Walter is a certified diversity and inclusion thought leader, recruitment and retention strategist, and morale & humor enhancement professional. |

Quentin Cash
Battalion Chief of Operations
City of Shelby
Chief Cash has been in the fire service since 1995 starting as a junior volunteer firefighter and currently serving as Assistant Chief of Training and Safety with the Cherryville Fire Department in Cherryville, NC. He began as a career firefighter with the City of Shelby, NC in 2005, where he currently holds the rank of Battalion Chief of Operations over C-Platoon since 2015.
Chief Cash holds a Master’s of Business Administration from Columbia Southern University, a Bachelor’s of Science in Political Science concentrating in Town, City, and County Management degree from Appalachian State University, and an Associate’s degree in Fire Protection Technology from Cleveland Community College.
He is a graduate of the North Carolina Association of Fire Chief’s Executive Development Program in October 2015. He received the NCSFA Firefighter of the Year in 2015, NCAFC Volunteer Officer of the Year in 2019, and he was awarded his Chief Fire Officer Designation by the Center for Public Safety Excellence in 2019. He currently serves on the Executive Board of the North Carolina State Firefighters’ Association.
Chief Cash currently serves on the Cleveland County United Way as a Board Member and on the Fund Distribution Panel, as well as serving as Co-Chair for the City of Shelby’s United Way Campaign. He is a volunteer with the Cherryville Little League program serving as a Board Member and Umpire Coordinator in the past. He is a member of First Baptist Church in Cherryville.
Chief Cash currently resides in Ranlo, NC with his lovely bride Erin. They enjoy traveling around the country and the Caribbean together.

Joe Maruca (Moderator)
Fire Chief
West Barnstable (MA) Fire Department
Joe Maruca was appointed chief of the West Barnstable (MA) Fire Department in 2005. Prior to 2005 he served as a volunteer firefighter/EMT, lieutenant and captain for the West Barnstable Fire Department for 10 years, and had 18 years of prior service as a volunteer firefighter with the Sandwich Fire Department and Longmeadow Fire Department. Chief Maruca is an attorney. He has his BA in Business Administration from Boston University’s Questrom School of Management and a BS in Fire Department Administration from SUNY Empire State College. He is a member of the NVFC Board of Directors, serves as chair of the FCAM Call/Volunteer Chief Committee, and is chair of the NFPA 1917 Technical Committee on Ambulances.

Pam Rodgers
Pam Rogers brings over 15 years of experience in EMS and fire service, and more than 25 years as an instructor and educator. She has trained staff and volunteers across generations and settings—from remote wilderness areas in the West and rural health clinics in Lesotho, South Africa, to multimillion-dollar corporations and small-town fire departments in Idaho. Pam currently serves as the EMS & Fire Volunteer Coordinator for the City of Moscow Volunteer Fire Department, supporting a team of 100 volunteer firefighters and EMTs who respond to more than 3,000 incidents annually in rural Idaho.
Key:




