Webinar - NVFC First Responder Helpline: Assistance When You Need it Most

While many workplaces offer an Employee Assistance Programs (EAP) to provide a range of support for mental health and work-life concerns, volunteer fire departments typically do not. That’s why the NVFC and Provident teamed up to offer the NVFC First Responder Helpline for NVFC members and their household family. The helpline provides immediate assistance in a crisis moment as well as confidential counseling, resources, and referrals to assistance for a range of work-life stresses. In this webinar, join representatives from the NVFC, Business Health Services, and Provident for a conversation about the NVFC First Responder Helpline, including why it is needed, what it offers, how to access it, and resources available for a range of issues from stress management to financial counseling to child or elder care. Your questions will also be answered – ask live during the session or submit your questions anonymously in advance here: https://www.surveymonkey.com/r...

The NVFC First Responder Helpline is supported by Josh Cellars and Lincoln Financial Group.

Ed Mann

Provident Insurance

Ed serves as the Director of Training and Education for Provident where he started employment in 2015 as a Regional Director. Prior to Provident he served four Pennsylvania Governor’s as the State Fire Commissioner for 14.5 years. Wherein the office received several national awards for our efforts to reduce line of duty deaths.

He began his career in the fire service as a member of the Logan Fire Company, Bellefonte, Pa. in 1977 and then pursued a career in the United States Air Force as a Fire Protection Specialist until retirement in 1994.  He is currently certified as an Airport Firefighter, Fire Inspector 2, Fire Instructor 3, Fire Investigator 2, and Fire Officer 3 through the International Fire Service Accreditation Congress. He has worked as a Local Level and Adjunct Instructor for the Pennsylvania State Fire Academy and was awarded Instructor Emeritus status in 2016.

He is Deputy Fire Chief of the Logan Volunteer Fire Department and serves as a volunteer for the Responder Safety Network, Pennsylvania State Advocate for the NFFF Everyone Goes Home Program, the Advisory Committee for the Firefighter Injury and Safety Trends Project at Drexel University, and is on the Board of Directors for the Lehigh Valley Burn Prevention Foundation and the Pennsylvania Fire and Emergency Services Institute. He is a member of the IAFC Eastern Division, Safety-Health and Survival Section and the Volunteer Combination Officers Section and the Fire Department Safety Officers Association and First Responder Center for Excellence.

Paige Heller

Organizational Management Consultant at BHS

Business Health Services

Experienced Director Of Clinical Services with a demonstrated history of working in the mental health care industry. Skilled in Crisis Intervention, Management, Leadership, Behavioral Health, and Management Consulting. Strong healthcare services professional with a Master of Science, Clinical Mental Health Counseling focused with a Specialization in Pastoral Counseling from Loyola University Maryland.

Alyssa Dara

Membership Manager

Alyssa is the membership manager for the NVFC, so she makes sure all the members are taken care of. Whether it’s helping someone join or renew their membership, mailing a membership card, or working with state fire associations, she is there to help with any membership inquiry. She also brings with her marketing and communications experience as a communications specialist for multiple trade associations.


Recorded 12/21/2022  |  60 minutes
Recorded 12/21/2022  |  60 minutes
No credits available  |  Certificate available
No credits available  |  Certificate available