Webinar - Professionalism and Public Trust in the Volunteer Fire Service
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Public trust is the foundation of every successful volunteer fire department. While the Maltese Cross firefighters wear symbolizes courage, service, and sacrifice, it also carries responsibility. Every action, every word, and every choice a firefighter makes reflects not only on the individual, but on the entire fire service family. Join presenter Tom Merrill for this webinar on how professionalism is critical in building and shaping trust, and how every member plays a vital role protecting the department’s reputation and upholding a tradition of excellence.
Tom Merrill
Fire Commissioner
Snyder Fire District
Tom Merrill is a 42-year fire department veteran and serves with the Snyder Fire Department, which is located in Amherst, New York (first ring suburb of the City of Buffalo). He served 26 years as a department officer including 15 years in the chief officer ranks. He was chief of department from 2007-2012 and currently serves as a Fire Commissioner for the Snyder Fire District. Tom has conducted various fire service presentations and keynote addresses throughout the country and also hosts a regular podcast sponsored by Fire Engineering titled “The Professional Volunteer Fire Department.” His book “The Professional Volunteer Fire Department” was published by Fire Engineering Books and Videos and was released in September 2023. Tom is employed full time as the Senior Fire Dispatcher in charge of the Town of Amherst Central Fire Alarm Office.
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